Ordering, payments & returns

How to order

1. Choose artwork from the gallery and select a black or white floating frame.
2. Send your basket on WhatsApp, including your delivery area. You can also use the website form to create an order reference.
3. Confirm your final total, dimensions, delivery arrangements and activated receiving details with Gram4 before paying.

Creating a website order request does not complete payment. Sending the prepared WhatsApp message remains your choice.

Preparation: three working days

Artwork preparation takes three working days after purchase. Dispatch, collection and installation arrangements are confirmed separately with Gram4.

Kampala delivery and installation costs UGX 60,000 per order. Upcountry delivery only costs UGX 60,000. Artwork orders over UGX 500,000 qualify for free delivery; Kampala installation is quoted separately on qualifying orders.

Mobile Money & MoMoPay

MTN Mobile Money, MTN MoMoPay and Airtel Money are prepared for use and await activation. The checkout shows the current activation status of each method. Receiving details or an approved provider payment link appear only after Gram4 activates that method.

Confirm the recipient name and order total before payment. Payments are confirmed manually. Do not share your Mobile Money PIN or one-time security code with Gram4 or enter it on this website.

Returns

Returns are accepted within three days after purchase, with the artwork in its original condition.

Contact Gram4 on WhatsApp with your order reference or purchase confirmation and purchase date to arrange the return. The three-day window is measured from purchase.

Cancellations

You can cancel within 24 hours after purchase. Contact Gram4 on WhatsApp with your order reference or purchase confirmation to request cancellation.

Speak to Gram4

WhatsApp: +256 795 298 299